Refund policy

At BijouxDeReve, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your purchase, we offer a straightforward refund policy as detailed below:

Eligibility for Refunds

Items are eligible for a refund only if they are returned in their original condition—unworn, unaltered, and with all original packaging and tags intact. Returns must be postmarked within 14 days of the delivery date.

Non-Refundable Items

Certain items are not eligible for a refund, including items marked as 'Final Sale' or those that have been customized or personalized.

How to Initiate a Return

To initiate a return, please contact our customer service team via email at [email protected] with your order number and details about the product you would like to return. We will provide you with instructions on how to proceed with your return.

Refund Processing

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately for assistance. We will arrange for a replacement or refund if a replacement is not possible.

For any further questions regarding our refund policy, please do not hesitate to contact us at [email protected].